QQI Level 5
The purpose of this award is to enable the learner to develop the relevant knowledge, skill and competence to work independently and under supervision in a range of retail settings and to progress to further or higher education and training.
Learners will be able to demonstrate a range of knowledge related to customer services and operational practices in the retail sector. This includes knowledge of theoretical concepts and legal obligations pertinent to retail practices including merchandising, marketing, stock control and sales, with significant depth in certain areas.
Students will also learn about all aspects of customer care, team working, independent working and initiative, self evaluation and display an insight into the role of the retail sector in the broader community.
This programme is open to all who have achieved the preceding level on the National Qualifications Framework or who have the appropriate life and/or work skills. This may have been achieved through a formal qualification or through relevant life and work experience.
Achievement of this award will enable the learner to progress to other appropriate programmes leading to awards at the next or higher levels of the National Framework of Qualifications.